Refund & Return Policy

At ITA Global Agency, customer satisfaction and transparency are our top priorities. This Refund & Cancellation Policy explains the terms and conditions under which refunds may be requested for our services.

1. Refund Eligibility

Customers are eligible for a full refund (100%) if the refund request is submitted within 7 days from the original order date, provided that:

=> The request is made within the allowed timeframe
=> The service has not been misused
=> Accurate information was provided at the time of application

We fully guarantee the customer’s right to request a refund within this period.

2. How to Request a Refund

To initiate a refund request, customers must contact our support team by email:

📧 contact.teamdrivinglicense@gmail.com

Please include the following details in your email:

=> Order number
=> Full name
=> Email address used during the order
=> Reason for the refund request (optional)

Once received, our support team will review the request and begin the refund process promptly.

3. Refund Processing Time

=> Refund processing begins immediately after the request is approved
=> The processing period may take up to 10 business days
=> The time it takes for funds to appear in the customer’s account depends on:
       => The issuing bank
       => The payment provider
       => The bank’s internal processing policies

⚠️ Please note: Processing times vary by financial institution and are outside of our direct control.

4. Non-Refundable Cases

Refund requests may be declined in the following situations:

=> The request is submitted after the 7-day eligibility period
=> False or misleading information was provided during the order process
=> Abuse or misuse of our services is identified

Each request is evaluated fairly and individually by our support team.

5. Our Commitment to Customers

=> We handle all refund requests professionally and transparently
=> Customer rights and data protection are strictly respected
=> Our support team is available to assist with any refund-related questions

6. Contact Information

For questions regarding refunds or the status of your request, please contact us:
📧 contact.teamdrivinglicense@gmail.com
⏰ Customer support available 24/7

ITA Global Agency
We are a private application support service and are committed to providing reliable and transparent assistance.